February 25, 2021

Effective 3/1/2021, we are excited to announce that Urgent and Family Care at Avery Ranch is now a CareNow Urgent Care.

Here are some frequently asked questions about the transition: 

Frequently Asked Questions

Are you changing the hours? Yes. The location will be open from 8 a.m. to 8 p.m., Monday-Friday, from 8 a.m. to 7 p.m. on Saturday, and from 8 a.m. to 5 p.m. on Sunday.

Are the medical providers and other staff the same? Yes

Do you still have my patient records from past visits? Yes. If you have been seen at an Urgent and Family Care clinic, CareNow® providers will be able to access your medical history.

Can you send my primary care physician information about my clinic visits? Yes.

Are your services changing? We offer the same urgent care services for minor injuries and illness as well as occupational medicine services for businesses – from employment screenings to treatment of on-the-job injuries. However, we will no longer be offering the Care Savings Benefits Discount Card.

Do you still take my insurance? We accept most insurance plans, but please check our list of health insurance plans for the most updated list or call your clinic directly.

Can I still check in online? Yes. With Web Check-In, you check in online so you can wait from home or work – not in our waiting room.

Can I just walk in? Walk-ins are welcome and patients can save time by using Web Check-In to wait from home or anywhere until it’s time to see a provider.

Where do I go to pay my bill?

  • If your visit occurred after March 1, you can pay your bill online here
  • If your visit occurred before March 1, 2021, please call 214-373-3183 (ext. 114) and ask for Kim Ross, billing manager for Urgent Family Care. The physical mailing address is:

Physicians Administrative Services
8144 Walnut Hill Lane Suite 450
Dallas, Texas  75231

Where can I send feedback about my visit? Please call your clinic directly for questions or concerns about your visit, or contact us here.

Do you offer virtual care? Yes. CareNow offers Virtual Care, which allows patients to see a highly qualified provider from the safety and convenience of their home.

Do you offer COVID-19 testing? Yes. Our clinic is currently offering COVID-19 testing, including rapid testing, which delivers accurate results in minutes.

Is CareNow a part of a larger organization? Yes. CareNow is the national brand for HCA Healthcare’s urgent care service line and a member of the St. David’s Healthcare system. CareNow was established in 1993 in the Dallas/Fort Worth area and has since been committed to providing high-quality and convenient care.