Virtual Care is available in all markets and select locations in the greater DFW area.
CareNow® urgent care has been committed to keeping you safe and providing you the care you need, when and where you need it, for over 25 years.
Now, with CareNow® Virtual Care, you can book a Virtual Visit and be seen by a provider from the comfort of your home.
Our telehealth program is able evaluate a wide range of non-life threatening injuries and illnesses covered by most insurance plans.
How does CareNow® Virtual Care work?
Check-in online for a virtual visit.
Our team will confirm and send you a link to access your virtual visit.
Use your current mobile device or computer (which will require Google Chrome browser) with a good audio and video connection.
Access a real-time, fully interactive, virtual visit with your CareNow® provider.
When should you check-in for a Virtual Visit?
While we can treat many minor conditions with CareNow® Virtual Care, there are times when your Telemedicine provider may need to perform a more thorough examination, obtain a test or perform an X-ray in order to diagnose your condition and determine the correct treatment.
In that case, your CareNow® telehealth provider will simply transfer your visit to a CareNow® clinic where we will be waiting for you when you arrive.
Please note that if you are transferred, you will remain billed as a single visit. Additional testing and other treatment at our facility, if necessary, may be added to the final cost of your visit.
If you have questions about insurance or billing, please reach out to your nearest CareNow® location.
When should you not check-in for a Virtual Visit?
If you think you are experiencing a life threatening emergency call 911, do not start a telehealth visit and do not come to the clinic.
How should I prepare for my Virtual Visit?
It's important that you download Google Chrome internet browser if you plan to use a desktop computer, but all mobile browsers will work.
We also highly recommend you prepare your mobile device or computer and ensure the following items are prepared before you begin:
- Be sure you have adequate battery life.
- Close any unnecessary programs on your device to ensure reliable connectivity.
- Double check that your connection is strong - be it internet or a mobile service signal.
Other things to consider before your visit:
Set Up for Quality Sound
Find a quiet space where you are unlikely to be interrupted during your visit.
We recommend using earbuds with a microphone, or a headset to make it easier for you and your provider to communicate clearly.
See and Be Seen
Be sure you have good lighting - use overhead lights and block lights from windows, which can cause glare.
If you choose to use a mobile device, position your camera correctly by placing it at eye level so your head and shoulders are fully visible to your provider.
For example, if your concern is with your arm, wear short sleeves for easy access.
Decide if You Will Need Assistance
In the example of a sore throat where you may need to show hard-to-reach areas, it's encouraged to have someone assist you by holding a flashlight or directing the camera in order for your provider to do a thorough evaluation.
CareNow® is here to serve you and your loved ones
If you have any questions that weren't covered here, please call your local CareNow urgent care for more information.