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Frequently Asked Questions

Can CareNow Urgent Care treat my illness/injury or do I need to visit the ER?

When you or your loved ones are sick or hurting, the last thing you need to worry about is where to go to get the care you need. CareNow Urgent Care clinics can treat minor injuries, illnesses and non-life-threating medical conditions. Please view our treatments page for a full list of medical conditions we can treat. For medical emergencies and life-threating health conditions, please call 911 or visit the closest emergency room.

What types of insurance does CareNow Urgent Care accept?

CareNow Urgent Care accepts most major healthcare insurance plans – so you only pay the amount not covered by insurance. For a comprehensive list of accepted insurance plans, please visithealth insurance page. If you do not have health insurance, we offer competitive self-pay rates.

What are the hours of operation for CareNow Urgent Care?

Our clinics are open seven days a week and offer extended evening hours. To determine the exact hours of operation, please find the closest CareNow Urgent Care clinic.

Do I need an appointment to receive treatment at CareNow Urgent Care?

No appointment is necessary and walk-in patients are always welcome at CareNow Urgent Care clinics. You can save your spot in line and reduce your lobby wait time with our Web Check-In feature.

Can I pay my urgent care bill online?

CareNow Urgent Care offers secure and confidential online bill pay. Our portal is convenient, fast and easy to use. Please visit our online bill pay portal to register and log in to CareNow Urgent Care your account.

Who do I contact with questions about my urgent care bill?

If you have questions about your medical bill, please call 844-745-7745. Our friendly customer service team will be happy to assist you Monday through Friday from 7:30AM to 6:00PM CST.

How do I request my medical records from CareNow Urgent Care?

If you would like a copy of your medical records, you must fill out a Medical Release Authorization form. To obtain a copy of your records the release form must be completely filled out. Failure to complete the form in its entirety may delay the release of your records. FAX the completed form and a copy of your ID to the Medical Records Department at 972-745-4336 or email to

If you have questions or need assistance completing the form, e-mail questions to

Download the Medical Release Authorization form.

Does CareNow offer occupational medicine services?

CareNow Urgent Care clinics offer a range of occupational medicine services, including drug screens, on-the-job-injury care and physical examinations. For a complete list of our services, please visit our occupational medicine service page. To set up a corporate occupational medicine account, please contact Chrissy Jones at our corporate office: (972) 906-8105 or via email: .