Patient Resources
Resources for your walk-in visit
To ensure your visit goes as smoothly as possible, we've provided information regarding billing questions, insurance details and obtaining medical records.
Paying for your urgent care visit
We want to make the billing process as easy as possible. You have the right to review your bill, regardless of your ability to pay it. We can provide you with information about any available financial resources. If you do not have health insurance, our walk-in clinics offer self-pay rates for treatment.
Pay your bill online
We also offer online bill pay. It's convenient, fast and easy to use. After registering and logging into our secure and confidential portal, you will be able to review your bill, find the remaining balance and make a payment. We accept Visa, MasterCard, Discover and American Express. Payments are normally processed within 24 hours.
Bill pay questions
If you have questions about your medical bill, please call (844) 422-3627. Our friendly customer service team will be happy to assist you Monday through Friday 7:30 am to 6:00pm CST.
Billing insurance providers
We accept most major health insurance plans, and will directly bill your insurance provider for services provided at our clinics by our healthcare professionals. Our clinic staff will verify your health insurance coverage before or during your visit. Most health insurance plans require a co-payment at the time of service.
After making contact with your insurance company, we will send you a bill with the remaining balance. If you have questions about your insurance plan, please contact your insurance provider.
Uninsured payment options
If you do not have health insurance, we will provide a reasonable estimate of your healthcare charges before treatment. We can also provide you with information regarding any discount or charity policies that may be available.
Medical records
Through our online MyHealthONE portal, you can access your personal health information, such as your medical history, lab or imaging results and immunization records. You can also request paper copies of your records as well.
Patient rights and responsibilities
Our care team is committed to providing you with the best treatment for you and your health. But, it's still important that you know what to expect from us while in our care. Please review our patient's rights page to see our full policy.