CommunityMed Family Urgent Care FAQs

CommunityMed Family Urgent Care clinics in Dallas-Fort Worth, Texas will be part of CareNow® urgent care, owned and operated by HCA Healthcare, on February 1, 2026.

As of February 1, 2026, existing CommunityMed Family Urgent Care centers in Texas are owned and operated by HCA Healthcare, and rebranded to CareNow urgent care.

Here are answers to questions you may have about the change.

Who owns CareNow urgent care?

CareNow urgent care is an urgent care network owned and operated by HCA Healthcare. At CareNow, you can expect the same convenient, compassionate care you’ve relied on from CommunityMed – plus expanded access to the Medical City Healthcare network and HCA Healthcare’s resources.

Are all of the other CommunityMed locations staying open?

CareNow urgent care is only acquiring the following locations: Arlington, Crossroads, Haslet FM 156, Haslet Avondale, Heath, Lantana, Mansfield, Melissa, Melissa Hwy 121, Midlothian, Princeton, Prosper Celina and Wichita Falls.

Are you changing your hours?

No. We will continue operating with the same hours as before the transition.

Are the medical providers and other staff the same?

Yes.

How do I access my patient records?

If you were seen after January 31, 2026, CareNow offers the MyHealthONE patient portal to view your health history and lab results.

If you were seen before February 1, 2026, please visit https://2.txmedreg.com/medical-records-request/ for information on how to request a copy of your medical record.

Can you send my primary care physician information about my clinic visits?

Yes.

Are your services changing?

While we offer many of the same urgent care services and occupational medicine services for businesses, from employment screenings to treatment of on-the-job injuries. If you have questions regarding your care and need to be seen by a provider, please visit one of our clinics. You can save your place in line by using our convenient WebCheck-In® tool. We look forward to caring for you in our clinics.

Do you still take my insurance?

Although you should check with your insurance provider about coverage, we accept all major forms of insurance, including Medicare and Medicaid in most markets, so you can get the care you need.

Can I still check-in online?

Yes. CareNow urgent care offers Web Check-In® so you can wait from anywhere. You can use Web Check-In to save your spot in line or let us know when you’re coming, and we’ll notify you when it’s time for your visit.

How can I know my estimated wait time?

Web Check-In® at CareNow allows you to check in and wait from anywhere and minimize your time in the lobby. We will text you and let you know when to come in based on current wait times.

Can I just walk in?

Of course. Walk-ins are always welcome.

Where to go to pay my bill?

If you have been seen at a CommunityMed clinic before February 1, for bill payment visit https://2.txmedreg.com/online-bill-payment/. For billing support please email us.

If you have been seen at a CareNow clinic after January 31, please go to CareNow.com to access online payment.

Where can I send feedback about my visit?

Please call your clinic directly or contact us here for questions or concerns about your visit.

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