BetterMed Virginia patients

If you're a former BetterMed Virginia patient, we're open and ready to serve you! Visit our Richmond market page to find a clinic in the Richmond and Fredericksburg areas. Use our Web-Check In® to reserve a spot or just walk into a clinic.

BetterMed North Carolina patients

BetterMed urgent care clinics in North Carolina have permanently closed. It has been a pleasure to serve the Charlotte and Matthews communities for the last four years.


Why am I being redirected from the BetterMed to the CareNow website?
BetterMed is now a part of the HCA family of brands, CareNow Urgent Care acquired BetterMed in 2022. If you need access to historical medical records or have a billing inquiry, please find instructions below.

Are all the BetterMed locations closing?
The Matthews and Charlotte North Carolina clinics will be closing.
The Virginia BetterMed clinics were acquired and rebranded to CareNow in January. Visit our Richmond market page to find a clinic near you.

Do you still have my patient records from past visits?
Yes. If you would like your medical record information, information, you may email a request along with a copy of your driver's license to, or call (804) 802-7982 to leave a voicemail and a representative will respond within 48 hours.

Where do I pay my bill?
Regarding billing inquiries, please call (804) 802-7982 for assistance or to make a payment.