FastMed FAQs

FastMed and MedPost urgent care clinics in Texas are a part of CareNow® urgent care, owned and operated by HCA Healthcare, effective August 1.

As of August 1, 2023, all FastMed and MedPost Urgent Care centers in Texas are owned and operated by HCA Healthcare. The FastMed and MedPost Urgent Care centers have rebranded to CareNow Urgent Care effective September 29, 2023.

Here are answers to questions you may have about the change.

Who owns CareNow Urgent Care?
CareNow Urgent Care is a part of the HCA Healthcare family of brands. We can also connect you to our nearby affiliated health systems – Medical City Healthcare in the Dallas-Fort Worth area, Methodist Healthcare in San Antonio, St. David’s Healthcare in Austin, Las Palmas Del Sol Healthcare in El Paso and HCA Houston Healthcare.

Are all of the other FastMed and MedPost locations staying open?
CareNow urgent care is only acquiring the locations in Texas - Austin, Balch Springs, Bastrop, Cibolo, Converse, Dallas, El Paso, Georgetown, Humble, Kyle, Lakeway, Manor, McKinney, New Braunfels, Rockwall, Rowlett, Sachse, San Antonio, San Marcos, Seguin, Taylor, Tomball, Universal City and Waco. All other FastMed and MedPost locations outside of Texas will remain open.

Are you changing your hours?
Effective September 29, some clinic hours have changed. For all clinic hours and location information, visit the CareNow Urgent Care website or call a clinic nearest you.

Are the medical providers and other staff the same?
Yes, both the same friendly providers and staff you’re used to seeing at FastMed and MedPost clinics are still available, along with additional staff to assist during the transition for a smooth patient experience.

How do I access my patient records?
If you were seen after July 31, 2023, CareNow offers the MyHealthONE patient portal to view your health history and lab results.

If you were seen before August 1, 2023, please view information on how to request a copy of your medical record here.

Can you send my primary care physician information about my clinic visits?
Yes, please ensure the clinic staff are made aware of your primary care physician so they can send medical records to the correct provider’s office.

Are your services changing?
No. We offer the same urgent care services and occupational medicine services for businesses, from employment screenings to treatment of on-the-job injuries.

Do you still take my insurance?
Please visit the CareNow® Urgent Care website for a full list of insurance plans accepted.

Can I still check-in online?
Yes. CareNow urgent care offers Web Check-In® so you can wait from anywhere - not in our lobby. You can use Web Check-In to save your spot in line and we’ll let you know when it’s time to see a provider. You can also complete your registration online to save time in the clinic.

How can I know my estimated wait time?
Web Check-In at CareNow allows you to check in and wait from anywhere and minimize your time in the lobby. We will call or text you and let you know when to come in based on current wait times and how long it’ll take you to get to the clinic.

Can I just walk in?
Of course. Walk-ins are always welcome.

Where to go to pay my bill?
If you have been seen at a Texas FastMed or MedPost clinic before August 1, 2023, please access online payment here.

If you have been seen at a clinic after July 31, 2023, please access online payment here.

Where can I send feedback about my visit?
Please call your clinic directly or contact us here for questions or concerns about your visit.