Web Check-In® Important Info

Web Check-In®

Please read these important guidelines to understand the Web Check-In process.

  • Web Check-In® is CareNow's innovative process that minimizes your wait in the clinic lobby and is available for all locations.
  • Web Check-In® cannot be used for school physicals, flu shots, or drug screens.
  • With Web Check-In®, you can register at home, the office, or anywhere you have online access. You can also use the CareNow Web Check-In® mobile web app available for iPhone or Android devices.
  • No appointments are made at CareNow, so Web Check-In® is not a way to schedule a time to see the doctor. It's a convenient way to check in and wait at home.
  • If you complete a Web Check-In® outside of normal clinic hours, it will be processed as soon as the clinic opens. Click here to see our clinics’ open hours.
  • We will call you to confirm your check-in information and let you know how long it will be before it is time to see the doctor. Then, we will call you again when it is time to come to the clinic.
  • When we call you to come to the clinic, you should leave for the clinic right away or else you may lose your spot in line.
  • When you arrive at the clinic, check in at the front desk. You’ll be asked to provide your driver’s license or identification card, along with a valid insurance card. You’ll also sign a couple of forms to complete the check-in process.
  • Our Privacy Policy describes how medical information about you may be used (more).
Have CareNow remember your information
By registering or logging-in before you Check-In


The CDC and local County health departments currently recommend that all local health care providers attempt to identify patients who may have been exposed to the Ebola virus.
In the last 21 days if you have:
  • Had direct physical contact with someone known or suspected to have Ebola or
  • Had contact with the blood or body fluids of a person known or suspected to have Ebola, or
  • Lived in or traveled to
    • Guinea
    • Liberia
    • Sierra Leone
    • Mali
    • Any country with widespread Ebola
Please do not continue the web check in process, and call the County health department of the city you live in for further guidance.
Tarrant County   817-321-4700
Dallas County      214-670-7482
Denton County   940-349-2900
Collin County       972-548-4747

Clinic Hours
Weekdays   8:00AM - 10:00PM
Saturday   8:00AM - 8:00PM
Sunday   8:00AM - 5:00PM

Web Check-In® is not for:

  • Emergencies (see above)
  • School physicals
  • Flu shots
  • Drug screening